Published: Thu, April 20, 2017
Culture | By Julio Duncan

New video shows Dr Dao stay on flight to treat patients

New video shows Dr Dao stay on flight to treat patients

Munoz said he felt "ashamed" of the incident which was video-recorded and went viral.

The forceful removal of a passenger has seen the airline slammed from all directions. Munoz said in a letter to employees that the airline offered $1,000.

Munoz was a top executive for CSX from 2003 to 2015 and still owns a home in Ponte Vedra Beach. United officials said they've already reached out to Dao following the incident, though no reports have surfaced regarding their efforts to get in touch with the doctor. On Monday, his tone turned defensive. An internal memo seen by NBC News also appeared to lay the blame on the "disruptive and belligerent" Dr Dao.

As a little refresher, it wasn't until Tuesday afternoon that the CEO issued an apology after Dr. David Dao was violently removed from his seat on the Sunday flight. Munoz said he needs to give frontline managers better resources and policies, so they can use better common sense.

An attorney who represents Dao said his client was being treated at a Chicago hospital for injuries he sustained on the plane and that the family would not comment.

Asked whether Dao was at fault, he said: "No".

Citing a risk of "serious prejudice" to their client, lawyers want United and the City of Chicago, which runs O'Hare International Airport, to ensure passenger and crew lists, cockpit voice recordings, surveillance footage, internal memos and all other materials related to flight 3411 are not destroyed. As of Wednesday, the Chicago Department of Aviation has suspended three officers in connection with the incident pending the outcome of an investigation.

But when asked by ABC whether the passenger was at fault in any way, Munoz replied, "No, he can't be". United was trying to find seats for four employees, meaning four passengers had to deplane.

"I was not concerned for my safety, nor that of my toddler's or for my pregnancy until the police were called aboard our plane to remove him", Cummings wrote.

When Dao refused, United sent in Chicago Aviation police officers to remove him from the plane and the resulting cellphone video of the struggle shot by another passenger has turned into a PR nightmare for United.

One passenger, Louisville resident Joya Griffin Cummings, who was seated in the row behind Dao, captured a video showing the moments just before Dao was pulled from his seat. "This is wrong", "Look at what you did to him" and "Busted his lip".

Like this: