Published: Mon, July 17, 2017
Research | By Jo Caldwell

Ads start appearing on some HTC QWERTY keyboards

Ads start appearing on some HTC QWERTY keyboards

After all, they are the ones who chose to partner with Touchpal and are guilty of letting the ad update through, whether by commission or omission.

Now, it appears that the free version of the app - which comes pre-installed on numerous devices, including flagship models such as the HTC 10 - is showing ads.

In HTC's defence, the firm has been quick to respond to the complaints and seems as shocked by these adverts as its users.

While it isn't entirely HTC's fault that the otherwise-popular app is now showing ads, it's a risk that the company should have anticipated when it agreed to have a third-party keyboard pre-installed on its devices. Ads will be removed "as quickly as possible", while in the meantime, folks on Twitter are being told to locate the TouchPal app in the Settings menu and uninstall its updates. It also means that HTC could be in the process of removing the ads for good. And since they are the customer's first recourse, users will naturally blame them or come to them for solutions or both.

As spotted over the weekend by Reddit user Azirack on his HTC 10, banner ads were automatically appearing within an updated TouchPal keyboard on phones like the HTC 10. Users aren't pleased by the sudden change which alters their overall experience.

The one to get affected by this most will be HTC, as it has been shipping TouchPal on its phones for a few years now. Perhaps it was an error on HTC's part or maybe the company simply failed to anticipate the heated backlash. While some users swear by the keyboard's features that make it easier to type correctly using onscreen keyboards, now most users will swear at it for those ads. The next step is to dole out a timely update to remove the ads.

Like this: