Published: Thu, August 10, 2017
Research | By Jo Caldwell

Consumer Reports stops recommending Microsoft's 'unreliable' Surface lineup

Consumer Reports stops recommending Microsoft's 'unreliable' Surface lineup

Indeed, according to the company's math, a quarter of all Microsoft laptops and tablets are predicted to encounter some sort of issue by the end of the second year of ownership. As a result, Consumer Reports has removed the recommendation for the 128GB, 256GB Surface Laptop, and the 128GB and 512 GB Surface Book.

Microsoft entered the hardware market with its first Surface tablet in 2012.

In a fairly short but to-the-point tweet on Thursday morning, Reuters revealed that Microsoft Surface devices have underwhelmed in Consumer Reports' reliability tests.

To get at reliability, the Consumer Reports National Research Center surveys our subscribers regularly. At issue, the publication says, is the "predicted reliability" of the Microsoft machines compared to most other brands, which Consumer Reports said was worse by a "statistically significant margin." .

Apple was found to have the most reliable devices.

Though it shouldn't go down without a fight, Microsoft is up against some pretty stiff competition with this Consumer Reports study. In fact, Surface products are "significantly less reliable than most other brands". The company recently released a fix for issues consumers reported with the Windows Hello webcam.

"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", Microsoft said in an emailed statement to Consumer Reports.

When Microsoft's Corporate VP for Surface, Panos Panay, introduced their all-new "Surface Book" at a special event in October 2015, he was so hyped to pump his propaganda up for the press claiming that their new Surface Book was 2X more powerful than Apple's MacBook Pro. Microsoft said the findings don't accurately reflect Surface owners' "true experiences". While a fix was issued for this, there is also an ongoing issue where some users are experiencing backlight bleed on the new Surface Pro devices.

"We use a product as any consumer would", Consumer Reports explained.

We'd love to hear about your Surface device problems, or the lack of them, and how Microsoft has responded if you've tried to get them fixed.

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